Return Policy

At Toys Market, we want you to receive your products in perfect condition. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.

Unboxing Video Requirement To be eligible for a return or replacement, customers are required to provide a clear, continuous and unedited unboxing video.

The video should begin before the package is opened and clearly show:

- The package and shipping label

- The condition of the outer packaging

- The complete unboxing process

- The product and all included components

- Any damage, defect, missing item, or discrepancy Return Approval All return or replacement requests are subject to review and approval by the seller.

Please do not ship or return any product without receiving prior approval from us. Any product returned without prior approval may not be accepted. Packaging & Product Condition Customers are advised to retain the original packaging, accessories, manuals, tags, and all product components until the return or replacement request has been reviewed and resolved.

Returns or replacements may not be accepted if the product has been used, damaged after delivery, modified, or is returned without its original components or packaging, except where applicable under law. Toys Market reserves the right to assess each return request based on the condition of the product and the supporting unboxing video.

One important suggestion: If you sell electronic toys, ride-on cars, bikes, etc., I would add a separate section for warranty, manufacturing defects, and products damaged during transit. That will make your policy much more complete and help avoid disputes.